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3 Nov 2016

Full-Time Senior Information System Support Specialist – Radio Services – Operations Group

Office of Information Technology – Posted by Office of Information Technology Augusta, Maine, United States

Job Description

Office of Information Technology

Senior Information System Support Specialist

Radio Services – Operations Group

Open for Recruitment: November 3, 2016 – November 18, 2016

You are a talented IT professional who  is driven toward success.  You are a go-getter, always seeking ways to expand your knowledge, and encourage others to do the same.  You enjoy clearing hurdles as you strive for excellence.  If this describes you, we want you on our TEAM!!



The Office of Information Technology’s Radio Service is seeking a Senior Information System Support Specialist to join us in Maintaining Systems in our daily operation from an advanced technical perspective.

The Radio Services Team supports a number of State of Maine Agencies with Two-Way radio communications as well as maintains the MSCommNet P25 VHF Digital Trunked Radio System. You will work with a dynamic team of highly talented staff providing support for all daily operations. Work may involve frequent communications with users, and the ability to collaborate in a team environment is critical to this role.


Senior Information System Support Specialists are responsible for Advanced Technical Services in daily operations and maintenance of the statewide radio system. Work is performed under limited supervision.


You will have an opportunity to participate in all phases of support and maintenance of a number of communications elements.  You will be exposed to a number of different communications platforms, facing different challenges every day.   This position is located in Augusta.


You will be a member of a team providing support for a number of State of Maine agencies, including Department of Public Safety, Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Corrections, and the Department of Transportation to mention a few.   You will be conducting analysis and working collaboratively in resolving issues within these Agencies, facilitating projects and more.

Note – while experience will be considered, you do not need to have direct experience working with Radio Services team to be considered for this position. You do need to be passionate about Communications and providing excellent customer service.

Minimum Qualifications:

Eight (8) Years’ experience performing systems administration functions in a LAN/WAN environment – OR – an Associate’s Degree in computer Information systems or directly related field and six (6) years’ experience performing systems administration functions in a LAN/WAN environment –OR- a Bachelors Degree in computer information systems or directly related field and four (4) years’ experience performing systems administration

Preference will be given to candidates With Experience on P25 trunked/networked communications systems. Further experience with F.C.C. licensing and communications shop management best practices is a plus.

The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.

We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.

FOR VETERANS: The State of Maine is an employer that is committed to providing qualified veterans opportunities to compete for jobs in State Government. If you are interested in receiving guidance on other State of Maine openings for which you may be qualified to apply, please contact the Bureau of Human Resources at (207) 624-7761 or visit their website at

SALARY:   CODE: 0929     PAY GRADE: 26     SALARY:  $48,900.80 – 66,372.80 annually*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus


The value of State’s share of Employee’s Retirement:  15.85% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:

  • Level 1: 100% State Contribution (employee pays nothing):   $415.11 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):             $394.35 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):           $373.60 biweekly
  • Level 4: 85% State Contribution (employee pays 15%):           $352.84 biweekly


*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.

Job Categories: Other. Job Types: Full-Time.

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